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Vision and Values

Our Vision

With the world’s population now exceeding seven billion, more people live in cities than anywhere else. Higher concentrations of urban dwellers impact traffic congestion – necessitating creative transportation solutions. Serving communities of all types and sizes, we understand that an efficient, safe, reliable, and high-quality transportation system is the lifeblood of a thriving community. First Transit works in partnership with its customers to provide effective mobility solutions to the communities we serve.

Our Values

COMMITTED TO OUR COUSTOMERSWe keep our customers at the heart of everything we do.

DEDICATED TO SAFETYSafety is always front of mind, it is our way of life.

SUPPORTIVE OF EACHOTHERWe trust eachother to deliver and work to help one another succeed.

ACCOUNTABLE FOR PERFORMANCEEvery decision matters, we do the right thing to achieve our goals.

SETTING THE HIGHEST STANDARDSWe want to be the best, continually seeking a better way to do things.

Committed To Our Customers:

Delivering on our promises to our customers not only defines our integrity but differentiates us in the industry. Customer service is engrained in the way we interact with passengers, how we respond to their feedback, how we handle our day-to-day responsibilities, and how we serve our clients. First Transit is your transportation partner who will take care of the details and bring unrivalled expertise. We keep our customers, passengers and the community at the heart of everything we do.

Dedicated to Safety:

“If you cannot do it safely—don’t do it!” is a statement that is ubiquitous in our facilities, our written documents, and lives at the heart of our philosophy. Our safety program has brought in top-level safety awards: American Public Transportation Association’s “Gold Award” and the National Safety Council’s “Green Cross for Safety.”

Supportive of Each Other:

Our greatest strength is our people. At 120,000 employees worldwide, FirstGroup has a network unlike any other transit company. We encourage open channels of communication, empower employees to make decisions, and nurture growth among peers.

Accountable For Performance:

Working in coordination with you, our First Transit team, both local and corporate, will gain a clear understanding about our management direction and your transportation needs. We ensure we are a professional and trustworthy company through:

  • Functional organizational relationships, established lines of authority and employee responsibilities
  • Clear, detailed, and specific start-up/transition/implementation schedules
  • Frequent and open communications
  • Feedback from regional oversight and monitoring of key performance indicators

Setting The Highest Standards:

Our Quality Control Program goes beyond the basics of reporting data to provide a detailed analysis of current operational trends to promote efficiency, cost savings, and continuous improvement. Our program sets the standards for service operation and ensures that First Transit optimizes service by doing it right the first time.

Optimistic, responsive, and confident, First Transit is uniquely positioned to provide personalized, innovative transportation solutions to customers—whenever, wherever, and however they need them. First Transit will be there; trust that we’ll be here for you today, tomorrow, and every day.

About Us

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