Vision and Values
COMMITTED TO OUR COUSTOMERSWe keep our customers at the heart of everything we do.
DEDICATED TO SAFETYSafety is always front of mind, it is our way of life.
SUPPORTIVE OF EACHOTHERWe trust eachother to deliver and work to help one another succeed.
ACCOUNTABLE FOR PERFORMANCEEvery decision matters, we do the right thing to achieve our goals.
SETTING THE HIGHEST STANDARDSWe want to be the best, continually seeking a better way to do things.
Committed To Our Customers:
Delivering on our promises to our customers not only defines our integrity but differentiates us in the industry. Customer service is engrained in the way we interact with passengers, how we respond to their feedback, how we handle our day-to-day responsibilities, and how we serve our clients. First Transit is your transportation partner who will take care of the details and bring unrivalled expertise. We keep our customers, passengers and the community at the heart of everything we do.
Dedicated to Safety:
“If you cannot do it safely—don’t do it!” is a statement that is ubiquitous in our facilities, our written documents, and lives at the heart of our philosophy. Our safety program has brought in top-level safety awards: American Public Transportation Association’s “Gold Award” and the National Safety Council’s “Green Cross for Safety.”
Supportive of Each Other:
Our greatest strength is our people. At 120,000 employees worldwide, FirstGroup has a network unlike any other transit company. We encourage open channels of communication, empower employees to make decisions, and nurture growth among peers.
Accountable For Performance:
- Functional organizational relationships, established lines of authority and employee responsibilities
- Clear, detailed, and specific start-up/transition/implementation schedules
- Frequent and open communications
- Feedback from regional oversight and monitoring of key performance indicators
Setting The Highest Standards:
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